Privacy Policy
Your privacy is important to us. This policy outlines how we handle your information.
1. Introduction
Corleen Customs Brokerage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our customs brokerage services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name and contact information (email address, phone number)
- Company name and business information
- Import/export documentation details
- Billing and payment information
- Communications you send to us
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Provide customs brokerage and freight forwarding services
- Process your transactions and send related information
- Respond to your inquiries and provide customer support
- Send administrative information and service updates
- Comply with legal obligations and CBSA requirements
- Improve our website and services
4. Information Sharing
We may share your information with:
- Canada Border Services Agency (CBSA) as required for customs clearance
- Government agencies for regulatory compliance
- Freight carriers and logistics partners to fulfill services
- Professional advisors (lawyers, accountants) as needed
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customs documentation may be retained for a minimum of 6 years as required by CBSA regulations.
7. Your Rights
Under Canadian privacy law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Withdraw consent for certain processing activities
- Request deletion of your information (subject to legal requirements)
8. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but some features may not function properly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us: